Mar 10, 2020
Business Name: Sage Restoration
Owner’s Email: [email protected]
Contact Number: 913-905-0500
Address:
6520 W 110th St Ste 101
Overland Park, KS 66211
Website: https://sagerestorationkc.com
How long have you been in business: Sage Restoration was founded in 2010.
What is your background?
In 2009, I had been in the corporate financial world for twenty years as a successful mortgage broker. I felt frustrated by the layers of bureaucracy and the stagnate leadership I had to endure. I knew it was time for me to exit Corporate America and business ownership really appealed to me. I believed I could utilize my insights, knowledge and leadership skills to become a successful businesswoman. I was willing to work the extra hours required and make the financial investment necessary to build an enterprise that would be mine. I relished the opportunity to become a leader in our business community.
Sage Restoration is a woman-owned and entrepreneurially led enterprise founded in 2010. My team and I are dedicated to helping home owners and commercial property owners who have experienced a very stressful situation such as a destructives fire, the damage from flood water, or with problem mold in the walls of their residence or building, No matter the job, Sage employees often walk into a family’s life or business owner’s workspace at one of the most stressful and shocking times they have had. We are caring and compassionate in how we assist clients every day.
Our Sage comprehensive emergency fire damage repair services can reverse many of the negative effects of fire and smoke damage done to property. We are also trained to perform biohazard or specialty pack rat/hoarding cleanup services. Because we use the only optimum cleaning techniques, products, and equipment, we can dramatically increase the likelihood of saving or client’s property. Sage team members are ready to go on site 24-hours a day, seven days a week to handle all sizes and types of remediation projects.
At Sage, I take great pride in maintaining a collaborative culture with a positive work ethic. I work very closely with my Sage employees and I consider them members of my family-owned business. Helping them to become highly skilled in their jobs and being able to support their families, having a nice standard of living and realize their own dreams means a great deal to me.
Because Sage Restoration has access to household and office items that help charitable organizations and the people they serve, I established a donation program for them. From our hoarder clean outs, items that are “gently used” are donated to Goodwill, Catholic Charities, and Hope Faith Ministries. Metal from the cleanouts is donated to local scrap contractors. (We don’t charge them any money and they are able to make money from selling metal appliances and other items.) To help further the mission of Habitat for Humanity, donations of usable kitchen cabinetry from restoration projects are made to their housing projects. These organizations are so very grateful that we care enough to do this for them, and it does help them in terms of revenues.
Each year we select several non-profit organizations and make donations, attend their activities and help to sponsor their programs. Financial donations are made to Kansas City CureSearch Walk, The Family Conservancy, the Women’s Employment Network (WEN), Kids TLC, and Sheffield Place. My employees and I annually gather toys for the Toys for Tots charity. We are supportive members of the Mid-American Gay and Lesbian Chamber of Commerce and the Kansas City Anti-Violence Project and donate to the local The Save, Inc.
Our mission is to restore properties back to normal so to ensure a healthy living or working environment, and to approach every job with a sense of urgency, care and compassion with a commitment to provide excellent service with honesty and integrity to ensure quality work is performed in our customer’s home or business.
Sage Restoration has a very positive story to tell that I think is inspirational and encouraging to small business owners! In June, we celebrated our 9-year anniversary and we have grown from launching with “one woman and a van”. Today, we manage several crews that service hundreds of customers every year! In fact, in 2010, Sage had 32 only customers that entire year! Fast forward to 2018! We served over 400 property owners! This is proof of what strong determination, perseverance and outstanding customer service can do!!
Kansas is very entrepreneurially friendly and focused. There are a variety of programs and services that educate and encourage business ownership from the Department of Commerce and at educational institutions include Kansas University and Johnson County Community College, for example. There is the MED Week award program that serves to recognize outstanding small businesses every year. It is this caliber of support that results in a higher degree of success not just for Sage Restoration, but for all types and sizes of minority and woman-owned businesses in Kansas,
I became an entrepreneur because I wanted to develop and then lead a business that could be of much benefit to the people to which services were provided, And, I also wanted to create a work environment that would be supportive, collaborative, and open, and offer fair treatment to employees.
I knew I wanted to launch or purchase a business that would include a solid annual revenue stream, offer the possibilities for continued growth and expansion, and would also incorporate my core personal philosophies. I could have started an enterprise in a much different category, but I liked the remediation business model. The idea of helping people get their homes healthy and livable again, or their businesses back on track after a disaster really appealed to me. Proudly, that is exactly what I have achieved daily for 9 years at Sage Restoration!
I think a “Biggest Win” for Sage Restoration was reaching the $1mil revenue mark in 2018. It was a major milestone for a service business, and we are so proud of it. I equate this milestone to the confidence our customers have in Sage as they refer us to their family, friends and business associates. Another “Win” was being honored as the “2017 Kansas Woman-Owned Service Business of the Year.”
I would tell business owners to closely monitor all financial transactions no matter how busy they become. Every business should have systems in place to track revenues coming into the business and money spent on overhead, salaries to employees, paying vendors and purchasing supplies. They should thoroughly research the background of anyone, employee or service provider, who handles financial transaction, too. Following these rules will elevate headaches and losses for them!
In nine years, I’ve moved Sage Restoration from its bootstrapped beginnings of being a “one woman show,” in which I juggled performing on-site restoration clean-up for customers, took charge of marketing, sales and operations, and with just part-time and contract employees, to the present in which Sage is a full-service business with 6 technicians, 2 project managers, an office manager and a salesperson to development corporate relationships. Both my husband and my son are involved in this business success story, too.
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