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CarMax to Create 300 Jobs in Kansas City Region

May 06, 2019

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Olathe, Kan. – The Kansas City Area Development Council joins its partners at the State of Kansas and the City of Olathe in announcing today that CarMax will create approximately 300 jobs for its new Customer Experience Center opening July 2019 in Olathe, Kansas. Over the coming months, CarMax will hire Customer Experience Consultants, Assistants and Managers to work at the location.

The opening of the Customer Experience Center in Olathe builds on CarMax’s more than 15-year history in the Kansas City area.

“We are excited to continue our growth in Kansas City with this opening and build out our talented associate team,” said Diane Cafritz, CarMax Chief Human Resources Officer. “After a nationwide search, the Kansas City area was a natural fit due to its central location, top talent and local culture, in addition to its alignment with our business needs. We are hiring people who are eager for a great career opportunity and to deliver an unparalleled customer experience.”

The Customer Experience Center in Olathe will be the second stand-alone Customer Experience Center CarMax is opening to support the company’s new customer-driven buying experience rolling out nationwide. CarMax Consultants working in the Center will support customers over the phone or online with shopping and financing until the customer is ready to pick up their vehicle at an area store or receive the vehicle through home delivery.

“We are pleased CarMax chose Kansas to expand its footprint,” said Kansas Governor Laura Kelly. “Kansas is the perfect place for a nationally recognized Fortune 500 company like CarMax. I’m confident that they will continue to enjoy the ease of doing business in our state, as well as the quality of Kansas workers.”

CarMax is looking for driven, customer-focused individuals with strong communications and sales skills to work in the new Olathe Customer Experience Center. No previous automotive experience is required. In addition, the company is recruiting for Spanish bilingual candidates to fill approximately a third of the open roles. Candidates may visit to apply.

KCADC was proud to work with several regional partners in attracting CarMax to the region, including the Kansas Department of Commerce, State of Kansas, Olathe Chamber of Commerce, Evergy, Kansas Gas Service, Cushman & Wakefield and Karbank Real Estate Company LLP.

“The KC region is the perfect location for CarMax,” said Tim Cowden, president and CEO of the Kansas City Area Development Council. “Our region’s real estate and workforce offer a high-quality location for customer support services, and has been named the No. 2 auto hub in North America by The Brookings Institution.”

“The City of Olathe is delighted to have such a well-respected brand like CarMax join our community,” said Michael Copeland, mayor of the City of Olathe. “We look forward to building a rewarding and mutually beneficial relationship that will offer the company first-rate employees a topnotch working environment, while also bringing new employment opportunities to Olatheans. We are here with open arms to welcome CarMax and their staff into our neighborhoods, schools and local businesses.”

There are two existing CarMax stores in the greater Kansas City area. The new Customer Experience Center will be located at 17300 W. 119th Street in Olathe, Kansas 66061.

About CarMax

CarMax, the nation’s largest retailer of used cars, revolutionized the automotive retail industry by driving integrity, honesty and transparency in every interaction. CarMax continues to innovate and is currently rolling out an omni-channel experience, providing customers the option to complete transactions entirely from home, in store, or in a seamless combination of both. CarMax has more than 200 stores nationwide, and during the latest fiscal year sold nearly 750,000 used cars and 450,000 wholesale vehicles at its in-store auctions. With more than 25,000 associates, CarMax is proud to have been recognized for 15 consecutive years as one of the Fortune 100 Best Companies to Work For®. For more information, visit