Jan 06, 2021
Business Contact Number
2500 SW 17th Street
Topeka, Kansas 66610
What is your primary business activity?
Caring for older, sick cats, and dogs.
How many employees do you have including yourself?
We have four employees.
How long have you been in business?
Our Grand Opening was April 4, 2020
What is your background?
I am a former Marketing Director and Global Innovation executive for a pet food corporation.
What sets your business apart from your competitors?
TLC Pet Nursing Hotel is the first and only brick and mortar facility in the United States caring for older, sick, recovering and dying cats and dogs. We provide 24/7 service and we are staffed by certified Vet Techs. The pet guests are housed in premium pets suites and have amenities like TV and biometric wearable collars to track their health status.
How is your business involved in your community?
The CEO is on the Board of the Topeka Chamber, a member of the women and minority business development committee and a member of the service organization, the Links, Inc.
What is your business philosophy/mission statement?
We are committed to consistently exceeding expectations for aging and end-of-life healthcare for pets and to providing peace of mind for pet parents. Our job is to make all our pet patients feel as if they are at home. Our 24/7 care includes treating our guests as if they are our own because we love pets too. We see pets NOT as property, but as loved ones who deserve to be treated with dignity at all stages of their life. Our non-replicable technology is consistent Tender Loving Care. We attend individually to each guest. Our employees are caring, compassionate, warm partners who love what they do for a living.
Why should your business be included in the minority & women business spotlight?
Our business is unique and provides a service that is needed in every community in the United States. It is owned by a female and a minority and is well financed and primed for growth.
What do you like about doing business in Kansas?
The emphasis that is placed on networking among business owners, the involvement of local chambers of commerce as well as local politicians, all of whom want to see local small businesses succeed. We all realize that business success means growth and prosperity for all residents in the state of Kansas.
What inspired you to start your business?
I worked with several folks who had older or sick pets and rearranged their work schedules to care for the pets. Others stayed home rather than take vacations, or go to weddings and other social functions so that they could stay home and care for their pets. They found it difficult to ask friends and relatives to do the things necessary to ensure the well being of these animals. When they did entrust the pets to family, they would often come home to a traumatized pet. Additionally, if they left them at a vet, the clinic closed overnight, leaving the pet all alone. I realized that this was an underserved market and developed a plan to tackle it with TLC.
What was the biggest “win” in your business’ history?
People want me to succeed! I recently received a check from a local church, because they want me to succeed, they didn’t care that I was for profit, they want to help!
What’s one valuable lesson you’ve learned that you would share with other business owners?
Don’t rush it…take your time and try to get it right. Talk to as many people as you can, get advice, network, network, network!
Tell us an interesting and fun fact about your business.
Our pets are guests in a hotel and stay in glass encased suites/rooms, no cages. Each suite is decorated differently and some have TV’s, Chandeliers and custom artwork!